Support
Launch day is the starting point
Every system we build comes with a defined support model. Who responds, when, and within what time is agreed up front.
Support channels
Phone support
A direct line for critical situations. A human voice during working hours, not a menu.
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Request form
Send your request through the form on the contact page. Every request is assigned to an engineer and tracked as a single record.
Contact page
24/7 on-call
Out-of-hours emergency line for clients on an enterprise maintenance agreement.
Included in maintenance plan
Response times
Critical — system down
- First response
- 30 minutes
- Target resolution
- 4 hours
High — workflow blocked
- First response
- 2 hours
- Target resolution
- 1 business day
Medium — partial impact
- First response
- 1 business day
- Target resolution
- 3 business days
Low — question or enhancement
- First response
- 2 business days
- Target resolution
- Scheduled
| Priority | First response | Target resolution |
|---|---|---|
| Critical — system down | 30 minutes | 4 hours |
| High — workflow blocked | 2 hours | 1 business day |
| Medium — partial impact | 1 business day | 3 business days |
| Low — question or enhancement | 2 business days | Scheduled |
Frequently asked questions
It depends on scope. A focused web platform takes 6–8 weeks; an enterprise business system can take 4–6 months. At the end of discovery we give you a week-by-week schedule.
Let's build the next system together
Whether you are at the idea stage or want to hand over an existing system, the first conversation is free.